If you are subscribed through PayPal:
1. Log into PayPal
2. Click "History"
3. Select "Subscriptions" from the "Show:" drop-down box.
4. You may need to select a longer timeframe from the "For:" drop-down box if you have had your account longer than a month. Try selecting "Past Year".
5. Press submit.
6. You should see an entry called "Subscription Creation" with "iHound Software in the "Name/Email" column. There will be a link in the "Status" column that tells you the status of the subscription. If it says "Active", click it.
7. Click the button that says "Cancel Subscription" and follow the remainder of the steps.

If you are subscribed through In App Subscription, simply let your subscription expire.

The USB Alpha trial became too costly for a free service and to improve the quality of our overall solution to the market, we decided to focus on new emerging mobile devices. Stay tuned as iHound launches additional mobile security solutions for a variety of mobile devices over the coming quarters.

Unfortunately there's currently no way to track an iPhone or iPod Touch without having iHound Software installed on it prior to the loss or theft.

Click on the "Forgot Username or Password" link on the homepage and then enter the email address you used to sign up for iHound software. You should receive an email within a couple of minutes. Make sure to check your junk mail folder if you don't receive one within ten minutes.

If you are receiving this message, and you are using a version of iHound older than 2.0, this probably means that you have not successfully linked your iHound account with your Paypal acount. Please make sure to update the iHound application inside the App store to help fix this error. If you are still experiencing this problem, please email us with your username so we can investigate further. Thanks.

iHound uses the Location Services functionality built into your iPhone, which locates your phone based on a combination of WIFI positioning, GPS positioning, and previously cached locations. In the case of WIFI, the location will only ever be approximate.

For GPS, the location can be nearly exact, but this will depend on the conditions of your surroundings (e.g., whether or not you are outside, whether there is a clear sky...). The longer iHound is open and running on your iPhone, the more likely the location tracked will be closer to exactly where your device is.

9 out of 10 times, this problem is solved by checking your Junk Mail folder. Check to see if the password was moved to that folder, if not wait about 10-15min until trying again.

In order to uninstall iHound Software from your USB device, you need to right click on the drive associated with iHound and click explore. Inside the drive you will find the custom icon image and custom .EXE name you created when you first added your device to iHound Software's device profile. You want to make sure to delete the custom ".EXE" file as well as the "autorun.inf" file located inside your drive. This will uninstall iHound Software from your USB device.

In order to replace an old iPhone with a new one in your iHound account, we will need your iHound username and iPhone Device ID.

It's easy to find your iPhone/iPod touch UDID, or device ID. In iTunes, choose the Summary tab on your device, then click on the text Serial Number to show your Identifier (UDID). Now press command-C (ctrl-C on Windows) to copy your UDID to the clipboard. Paste the Device ID number into an email to us and we'll swap out your old iPod Touch or iPhone immediately.

Click on the the iPhoneÕs settings and then you will notice a new listing called ÒNotificationsÓ make sure that the red tab is selected as "on". Now go back to iHound and try sending another notification to your iPhone or iPod Touch. In some cases this can take up to ten minutes to receive on your phone due to a high volume of notifications being sent.

Unfortunately Apple's terms and conditions state that no application can run as a background process, thus we are unable to turn this feature on. Hopefully in the coming months Apple will enable this feature and iHound will be able to run 24/7 to protect your device. In the meantime, you can use the "Push Notification" feature as a powerful way to remotely enable iHound on your device.

Our subscription service is automated by Paypal and not by iHound Software. Please double check to make sure that your subscription was successfully canceled by logging into Paypal and viewing your active subscriptions. If you think your Paypal account may have been used without your consent, please contact Paypal's customer service representatives.

If you would like to increase or decrease the frequency that iHound pings your iPhone please do the following:

1. Click on the settings icon on your iPhone.

2. Find iHound in the list of applications towards the bottom of the settings screen.

3. Click on the frequency icon.

4. Choose the desired frequency to be tracked.

If you would like to change your spoof screen settings, please do the following:

1. Click on the settings icon on your iPhone.

2. Find iHound in the list of applications towards the bottom of the settings screen.

3. Click on the "spoof screen" icon"

4. Choose the spoof screen you would like displayed when iHound opens.

5. Re-open the iHound application to make sure that the spoof screen runs correctly.