Help and FAQs
If you don't find an answer to your question here, please contact us using our online contact form.
iHound for iOS4 (Multi-Tasking Devices)
- How do I terminate and re-launch the iHound app?
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This process is extremely easy and should not take you more than 5-10 seconds to complete.
- Double-tap home to reveal fast app switching bar on bottom
- Find iHound icon in that bar
- Hold finger on icon, little "minus" badge appears on icon
- Tap minus badge to terminate iHound
- Tap home to hide fast app switching bar
- Now launch iHound as usual
Since multi-tasking was introduced, you may want to terminate apps running on your device from time to time, as a general practice, in order to maintain peak performance on your device.
- Sometimes when I launch iHound, the screen is black. What's going on and how do i fix it?
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Don't worry, iHound is working fine and tracking you in the background. If you want to view the map display or account information while the app is in this state, simply terminate and re-launch iHound.
- How does the siren work?
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Note that this section does not apply to push notifications (sending an alert to your device), which go through Apple's servers and often arrive nearly instantaneously at your device.
Turning on the siren:
When you turn on the siren from the website, it will not instantaneously sound on your device. The next time your device checks in (within 10 minutes), it will determine that you have turned on the siren at the website, and the siren will start. So it may take up to 10 minutes for the siren to sound, depending on when was the last time your device checked in.Turning off the siren:
Once the siren is activated on your device, the device will start to check in every 30 seconds. When you turn off the siren from the website, it may take up to 30 seconds to turn off at your device. - What is the best way to use iHound so that it tracks my phone and does not drain my battery life?
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In your security dashboard, set "PowerSave Tracking" to "On", and all other settings "Off". In this mode, your phone will wake up every 10 minutes, turn on GPS for about 30 seconds, transmit your location, and shut back off. We have had great success using this mode with negligible impact on battery life and device performance. We have meticulously examined our app for memory leaks to ensure the app gives you the best experience.
Also, make sure you put the iHound app in the background by pressing the Home button on your device, as iHound will use significant battery power (as many apps do, especially GPS apps) while running in the foreground.
iHound for iPhone (General, for Non-Multi-Tasking devices, and for older versions)
- I have a new iPhone that I want to replace in my iHound Account, how do I do that?
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In order to replace an old iPhone with a new one in your iHound account, we will need your iHound username and iPhone Device ID.
It's easy to find your iPhone/iPod touch UDID, or device ID. In iTunes, choose the Summary tab on your device, then click on the text Serial Number to show your Identifier (UDID). Now press command-C (ctrl-C on Windows) to copy your UDID to the clipboard. Paste the Device ID number into an email to us and we'll swap out your old iPod Touch or iPhone immediately. - I just found out about iHound Software's App, can I track an iPhone, iPad or iPod Touch that was already stolen?
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Unfortunately there's currently no way to track an iPhone, iPad or iPod Touch without having iHound Software installed on it prior to the loss or theft.
- Push notifications are not working with my iPhone, how do I turn them on?
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Click on the the iPhone's settings and then you will notice a new listing called "Notifications" make sure that the red tab is selected as "on". Now go back to iHound and try sending another notification to your iPhone or iPod Touch. In some cases this can take up to ten minutes to receive on your phone due to a high volume of notifications being sent.
- How do I adjust the tracking frequency for iHound?
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If you would like to increase or decrease the frequency that iHound pings your iPhone please do the following:
1. Click on the settings icon on your iPhone.
2. Find iHound in the list of applications towards the bottom of the settings screen.
3. Click on the frequency icon.
4. Choose the desired frequency to be tracked. - How do I turn on the spoof screen for iHound?
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If you would like to change your spoof screen settings, please do the following:
1. Click on the settings icon on your iPhone.
2. Find iHound in the list of applications towards the bottom of the settings screen.
3. Click on the "spoof screen" icon"
4. Choose the spoof screen you would like displayed when iHound opens.
5. Re-open the iHound application to make sure that the spoof screen runs correctly. - How do I cancel my iHound Software for iPhone subscription?
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If you are subscribed through PayPal:
- Log into PayPal
- Click "History"
- Select "Subscriptions" from the "Show:" drop-down box.
- You may need to select a longer timeframe from the "For:" drop-down box if you have had your account longer than a month. Try selecting "Past Year".
- Press submit.
- You should see an entry called "Subscription Creation" with "iHound Software in the "Name/Email" column. There will be a link in the "Status" column that tells you the status of the subscription. If it says "Active", click it.
- Click the button that says "Cancel Subscription" and follow the remainder of the steps.
If you are subscribed through In App Subscription, simply let your subscription expire.
- I was charged by PayPal for a subscription but I already canceled my account!
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Our subscription service is automated by PayPal and not by iHound Software. Please double check to make sure that your subscription was successfully canceled by logging into PayPal and viewing your active subscriptions. If you think your PayPal account may have been used without your consent, please contact PayPal's customer service representatives.
- I'm trying out iHound and the location showing is not where I am. Why is that?
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iHound uses the Location Services functionality built into your iPhone, which locates your phone based on a combination of WIFI positioning, GPS positioning, and previously cached locations. In the case of WIFI, the location will only ever be approximate.
For GPS, the location can be nearly exact, but this will depend on the conditions of your surroundings (e.g., whether or not you are outside, whether there is a clear sky...). The longer iHound is open and running on your iPhone, the more likely the location tracked will be closer to exactly where your device is. - I'm getting an "unable to reach the web service" error in iHound. What is going on?
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If you are receiving this message, and you are using a version of iHound older than 2.0, this probably means that you have not successfully linked your iHound account with your PayPal acount. Please make sure to update the iHound application inside the App store to help fix this error. If you are still experiencing this problem, please email us with your username so we can investigate further. Thanks.
Other
- I forgot my password and/or username, how do I log in?
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Click on the "Forgot Username or Password" link on the homepage and then enter the email address you used to sign up for iHound Software. You should receive an email within a couple of minutes. Make sure to check your junk mail folder if you don't receive one within ten minutes.
- The new password I requested has not arrived, where is it?
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9 out of 10 times, this problem is solved by checking your Junk Mail folder. Check to see if the password was moved to that folder, if not wait about 10-15min until trying again.
- Why did iHound Software stop supporting its USB product?
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The USB Alpha trial became too costly for a free service and to improve the quality of our overall solution to the market, we decided to focus on new emerging mobile devices. Stay tuned as iHound launches additional mobile security solutions for a variety of mobile devices over the coming quarters.
- How do I uninstall the iHound Software Alpha USB product from my USB device?
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In order to uninstall iHound Software from your USB device, you need to right click on the drive associated with iHound and click explore. Inside the drive you will find the custom icon image and custom .EXE name you created when you first added your device to iHound Software's device profile. You want to make sure to delete the custom ".EXE" file as well as the "autorun.inf" file located inside your drive. This will uninstall iHound Software from your USB device.
If you don't find an answer to your question here, please contact us using our online contact form.
Testimonials
Georges Mawad
iPod Touch UserI went back to search in the store, I could not find it and I asked everyone if they saw it, but no one did. I went home to check iHound and the location was still in the store! So I went to the store and I used my G1 so I can go online. So I did, I went on it to www.ihoundsoftware.com and logged in. Then I sent an alert. I typed in my phone number and clicked send. In a second I heard my iPod beeping, and the tone was really loud, I think it was the police siren. I went and start looking for it, and I was really happy that I found it. Finally I found it in some old man's pocket. I did not call the police because I know for sure that he did not take it. I think that someone took my iPod touch and put it in the old man's pocket. I REALLY WANT A THANK YOU GUYS FOR MAKING SUCH A REALLY GOOD APP.
iPod New Owner
iPhone UserAmazing App, I just purchased my first iPod, not the iPhone, a few weeks ago and have been seriously worried every minute that I would lay it down and forget it. Too much money invested. This iHound lets me at least breath easier that if it was lost or stolen I may recover it. I have been transmitting my location every time I am at a wireless connection. The accuracy is quite amazing. This was well-worth the money. I recommend this App.
army of 2
iPhone Usersaved me a 300 dollar iPod this app should be on every iPod!
Loon's Toons
iPhone UserI figured this app has saved me at least $400-$600. Twice now I have "lost" my iPhone, but with iHound I was able to find it when I would have never been able to on my own. Not only did iHound save me money, but all time and drama of replacing the phone as well. Thank you iHound!
Bentrd
iPhone User... We put it on both our iPhones and it works flawlessly. I'm very impressed. Yes, there is a service charge, but you tell me, what is worse, paying $10 a year to be able to find your phone, or buying a new phone all together? Sending a voice mail that loudly broadcasts "stop, this phone has been reported stolen!" with your text message on the front of the phone with whatever message you want is fantastic. The google maps piece of the program has showed me the exact location of my phone both at home and on the road. It works well. So far, no complaints at all and worth the fee to give me piee of mind about our phone locations. I think it was money well spent.
